The transaction is expected to close by april 30, 2014. The acquisition would form a unique and revolutionary combination that would extend verints actionable intelligence strategy. Verint systems announced the signing of a definitive agreement to acquire kana software, a provider for customer service solutions delivered both onpremises and in the cloud. Verint systems is using an acquisition to move into the customer service software and cloud computing markets the data analytics software company announced on monday that its reach an agreement. The acquisition would form a unique combination that would likely extend verint s actionable intelligence strategy.
Verint systems verint systems provides actionable intelligence solutions for enterprise workforce optimization and security intelligence. Jan 07, 2014 todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. Their products are designed to assist clients in data analysis, specifically large data sets. The official line is that verints acquisition of kana software combines big. Verint acquires kana and ushers in the next wave of. Verint systems agrees to buy pebacked kana software for. Verint systems vrnt announces acquisition of contact solutions. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for the bulk of its recurring revenue stream. Jan 06, 2014 kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations. Telligent provides software for customer support and digital marketing communities. The deal extends verints actionable intelligence vision with realtime, contextual selfservice software. Verint to acquire kana software digital commerce 360. Headquarters verint hq 330 south service road melville, ny 11747 united states phone.
Vrnt and provides onpremises and cloud computing hosted customer relationship management software products to many of the fortune 500, midmarket businesses and government agencies. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of. The acquisition would form a unique and revolutionary combination that would extend verint s actionable intelligence strategy. One just announced acquisition is of ai voice response company next it by verint nasdaq. The deal with a price tag of roughly half a billion dollar is. Spotlight verint systems acquires kana software martinwolf. Todays news of verints intent to acquire kana ushers a new wave of consolidation in the greater customer service space. Verint systems wikimili, the best wikipedia reader. Verint systems is a provider of actionable intelligence solutions for enterprise workforce optimization and security intelligence. Today, more than 10,000 organizations in 180 countriesincluding over 80 percent of the fortune 100count on intelligence from. The provider of actionable intelligence solutions announced the acquisition of kana software. Explore martinwolfs catalogue of relevant merger and acquisition industry news verint systems acquires kana software. Following a series of acquisitions, verint is investing heavily in cloud applications to augment its onpremise callcenter and workforce management applications, which continue to account for.
Aug 18, 2015 telligent provides software for customer support and digital marketing communities. Customer experience experts in automation, ai and cloud. Apr, 2017 verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. The acquisition of kana software by verint systems creates a single organisation, with the knowledge, insight and solutions to help transform customer. Their solutions help government and enterprises make sense of the vast information they collect in order to achieve their performance and security goals. Customer experience experts in automation, ai, and cloud. Vrnt today announced the signing of a definitive agreement to acquire kana software, inc.
Todays customer service technology ecosystem is complex and comprised of a great number of vendors that provide overlapping and competing capabilities. Verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Verint aimed to create an endtoend product suite for workforce optimization, enterprise processes, and customer interaction with its acquisition of kana software. Verint systems kana deal turns verint into a billion dollar. This combination is a key step in moving from systems of engagement to systems of mass personalization at scale, he wrote. Kana software kana software is a software company delivering cloudbased customer service solutions to large and mediumsize organizations.
Vrnt announced that it has extended its customer engagement optimization portfolio through its acquisition of opinionlab, a leader in continuous voice of the. The official line is that verint s acquisition of kana software combines big. Clients verint systems inc jones day advised verint systems inc. The pending purchase from private equity firm accelkkr will add key capabilities to the. Verint is a provider of video surveillance and actionable intelligence solutions. Steven thurlow vice president and global practice leader, engagement management verint systems. Strengths, domain expertise, and key differentiators. The acquisition of kana, a portfolio company of accelkkr, is expected to be completed in verint s first fiscal quarter ending april 30, 2014.
Feb 22, 2016 verint systems has acquired contact solutions, a provider of cloudbased voice and mobile customer selfservice and business intelligence software, from north bridge growth equity, a venture capital firm. Vrnt announced its acquisition of contact solutions, a leading provider of realtime, contextual customer care solutions. Texasbased telligent provides software for customer support and digital. Jan 08, 2014 the provider of actionable intelligence solutions announced the acquisition of kana software.
When you upgrade to crunchbase pro, you can access unlimited search results, save your dynamic searches, and get notified when new companies, people, or deals meet your search criteria. Choose business it software and services with confidence. Verint acquires contact solutions smart customer service. Verint customer engagement optimization kana software. The deal extends verint s actionable intelligence vision with realtime, contextual selfservice software. The acquisition would form a unique combination that would likely extend verints actionable intelligence strategy. Verints core offerings provide enterprise intelligence and security intelligence. Verint systems vrnt announces acquisition of contact. The collective solutions from verint and kana would enable. Security, surveillance and business intelligence company verint systems inc nasdaq.
Verint systems is a melville, new yorkbased analytics company which was founded in 2002. Verint has more than 10,000 clients in 150 countries, and has approximately 2,800 employees in various locations internationally. Ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. Sep 28, 2015 ssi provides a list of where security systems integrators can find the top video analytics suppliers at isc west 2015. The collective solutions from verint and kana would enable organizations worldwide to implement a single. Vrnt is a global leader in actionable intelligence solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance.
Verint to acquire kana software, transforming the way. All content is posted anonymously by employees working at verint systems. Ive previously blogged about what these critical software components are. The deal with a price tag of roughly half a billion dollar is applauded by investors sending shares of. Verint extends voice of the customer suite to digital. Vrnt today announced that it has agreed to acquire kana software inc. Verint systems acquires kana software 20140106 crunchbase. Verint systems acquires mercom contact center solutions vendor verint systems today announced it had acquired mercom, a provider of interaction recording and performance evaluation tools. In 2000, kana made its thenlargest acquisition, silknet software.
We believe that acquiring kana would allow verint to offer a holistic customer engagement strategy powered by actionable intelligence, providing significant value for our customers and partners. Steven has over 25 years of experience in designing and implementing customer engagement solutions, serving in technology, project and customer focused roles including as cto for ciboodle and head of product strategy for kana. Verint systems buys into customer service and cloud. The company sells software and hardware products for customer engagement management, security, surveillance, and business intelligence. Verint accelerates automation innovation and expands cloud selfservice solutions. Verint systems, provider of analytic softwarebased solutions for the security, surveillance, and business intelligence markets, has announced plans to acquire kana software, a developer of onpremises and cloud customer service solutions. Verint is a global leader in actionable intelligence. Dec 21, 2017 one just announced acquisition is of ai voice response company next it by verint nasdaq.
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